Patient Advice and Liaison Service

Welcome to the Patient Advice and Liaison Service website

PALS is there when you need advice, have concerns or don't know where to turn.

We are here to help.

Contacting PALS

There are a number of ways you can contact PALS.

Minicom: 0800 183 0204 E-mail: pals@nuh.nhs.uk Fax:  0115 875 4655 Freephone City Hospital campus: 0800 052 1195 Freephone QMC campus: 0800 183 0204 If using your mobile please call: City Hospital campus: 0115 9691169 extension 59671 QMC campus: 0115 924 9924 extension 65412 or 62301 If calling from outside of the UK please use the following numbers: 0044 115 924 9924 extension 65412 or 62301		Click the picture above to find out how you can let us know
Letter:	NUH NHS Trust c/o PALS Freepost NEA 14614 Nottingham NG7 1BR

If you wish to raise a concern or complaint please contact PALS or write to the Chief Executive, Dr Peter Homa at NUH NHS Trust, QMC campus, Derby Road, Nottingham, NG7 2UH.

Opening Times

PALS is open from 9.30am – 4.30pm on all weekdays except Bank Holidays.
The service is available on both the City Hospital campus and the QMC campus.
We operate a drop in service so no appointment is necessary.
A messaging service is available out of hours.  PALS will contact you as soon as your message is picked up.

Locations

QMC Campus
PALS is situated close to the Main Reception (Derby Road entrance), on the central corridor, opposite x-ray.

City Hospital Campus
PALS is on the South Corridor at Junction S6.

Useful Leaflets

• How to make a complaint about our service
• Your Views are Important to Us
• Patient Advice and Liaison Service
• Complaints Mediation
• PALS leaflet in Arabic
• PALS leaflet in Gujarati
• PALS leaflet in Polish
• PALS leaflet in Punjabi
• PALS leaflet in Urdu

Website review date:

Last updated February 2011.