29 June 2012

Improving the quality of patient care: our priorities for 2012/13

A report detailing the areas Nottingham University Hospitals NHS Trust (NUH) will focus on in 2012/13 to further improve the quality of patient care - based on what matters most to patients - has been published.

Our latest Quality Account looks at how NUH performed against the top safety and quality standards that were set in the last year.

Some of our achievements from the last year include:

  • 8 MRSA blood stream infections (target fewer than 10)
  • Fewer Clostridiumdifficilecases than previous years (better than target)
  • We reduced the number of pressure ulcers by 21% (exceeding our target)
  • We continue to embed our values and behaviours, known collectively as 'we are here for you'
  • Over 2,500 staff are now directly involved in Better for You, our continuous improvement programme, providing energy and ideas, and in excess of 230 projects are now active

The report, which is for patients, carers, the public and other organisations working in health and social care, sets out our quality priorities for the coming year.

Our priorities were shaped by the views of our patients (as well as national and regional healthcare priorities, our safety programme and Better for You). We have held a number of events for our patients and members to seek their views, including a members' focus group and two listening events. We also sought views via online survey for patients, public and staff, receiving 241 questionnaires returns.

Patients and carers told us that the most important issues for them were ensuring that:

  • The hospital environment is clean and safe
  • Individual patients (and their carers) are listened to and kept involved in (and informed about) their care
  • They receive high quality written information 

The majority of respondents described that they wanted to see information in our Quality Account on:

  • waiting times
  • infection rates
  • learning from our mistakes
  • complaints
  • cancelled operations
  • privacy and dignity
  • environmental cleanliness

 We have published a full, summary and easy-read version of the report, all of which are available to download from the Trust's website.

Hard copies of all versions of the Quality Account are available upon request, including full, summary, easy read, large print and Braille. Please contact 0115 924 9924 ext 63562, or email nuhcommunications@nuh.nhs.uk if you would like to receive a copy.


NHS Nottingham University Hospitals
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