Freedom of information

FOI header

What is the Freedom of Information Act?

The Freedom of Information (FOI) Act provides you with access to information that we hold. It does this in two ways:

  • We are obliged to publish certain information about our activities in a publication scheme

  • You are entitled to ask us for all the information we have on any subject you choose

How do I access information?

As an open and transparent organisation, we are committed to routinely publishing as much information as possible. Please review our publication scheme and disclosure log to see if the information you want has already been published.

If the information you want is not available in our publishing scheme simply send a request in writing to:

FOI Office
Patient Records Department
B Floor

or email:

The office can be contacted by telephone on 0115 924 9924 ext 63975

What can I ask for?

You can ask for any information at all. However, this does not mean we are always obliged to provide it. In some cases there may be good reasons for us not to make information public, for example, if disclosure would be likely to prejudice a criminal investigation or prejudice someone’s commercial interests.

There is also an exemption for personal data if releasing it would be contrary to the Data Protection Act. 

We can refuse an entire request where:

  • It would cost us too much or take too much staff time to deal with.
  • The request is vexatious.
  • The request repeats a previous request from the same person.

We will always consider the public interest arguments before deciding whether to disclose or not, and if we decide not to provide you with the information we must tell you why. Unless there is a good reason that we cannot disclose, we must provide the information within one month.

How long will it take?

By law we have to deal with requests within 20 working days unless an exemption applies.

Is there a charge for information?

Information is normally provided free of charge but there may be circumstances where we pass on costs to you. We will always advise you of any fees or charges before proving the information

Requests for access to personal information under the Data Protection Act 1998

If you want to ask us for information that we may hold about you personally, then this will be dealt with as a subject access request under section 7 of the Data Protection Act 1998.

This would include, for example, information relating to your health records, employment and training records. Please see our pages on Access to personal information for details on how to request access to this information.


If you make a request and are not satisfied with the way in which we deal with it you may ask us to review our decision. If you wish us to undertake such a review you should write to:

Alison Cargill
Complaints Lead
Trust Headquarters
Hucknall Road
City Hospital
Telephone: 0115 969 1169 ext 76023

Any review will normally be under the control and direction of a senior member of staff who had no involvement in the original decision or process.

If you remain dissatisfied at the conclusion of any review you may complain to the Information Commissioner:

Information Commissioner's Office
Wycliffe House
Water Lane

NHS Nottingham University Hospitals
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